Shipping and Returns
We aim to dispatch all ToDyeFor by Johanna orders within 1 working day and you will receive an email notification once your order has been dispatched. The shipment confirmation email will provide you with the relevant tracking information.
You will have the choice of shipping method at checkout. For orders outside of Ireland, the purchaser may incur additional import duties and custom charges. These are levied at the port of ingress and are the responsibility of the purchaser.
Methods of Delivery
All orders are sent with DPD / DHL and you will receive your tracking number by email once your order has been dispatched. If you are not normally at home during the day please supply an alternative address such as your work address, or instructions on where your parcel can be safely left, for example with a neighbour. If providing an Eircode, please ensure it is correct for accurate delivery address. Your delivery may be delayed if the incorrect Eircode is provided.
Express Shipping is available for most countries, cost will be based on final destination.
We hope you’re delighted with your order. If your purchase is not exactly what you are looking for, you have 14 days from receiving your order to arrange your exchange.
Returned items must comply with our returns policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
- We will only accept returns if your purchases are in the same condition you receive them.
- We do not offer refunds for items however we do offer store credit.
- Store credit is not offered for items purchased on sale.
Any returns that do not meet our policy will not be accepted.
To organise your return, please email us directly at firstname.lastname@example.org and mention your order number in the subject line. We will proceed to exchange / issue a credit note upon receipt. Please note shipping costs incurred when returning items are your responsibility. When returning from outside of the EU please clearly mark the package as a return to avoid customs delays and charges. The original shipping charges, if any, will not be refunded.