Terms and Conditions
Returns & Exchanges
For full details please consult our Shipping & Returns page.
If you wish to cancel your order, please notify us by email within 24 hours. Please quote your order number in the email. If your order has been dispatched, it is not possible to cancel your order. In this case, you will be responsible for returning your order to us and we will process your refund.
All prices shown are inclusive of VAT, where applicable, at the current rate.
Secure Online Payment
We accept credit card, debit card, and Paypal payment online. Our web-transactions are securely hosted by Stripe. The private data of the Purchaser will be encrypted at all times whilst in transit over the Internet. The Purchaser should see a solid padlock in their browser status bar which indicates that the encryption is taking place. Goods will only be dispatched once payment has been received in full, and authorized online by MasterCard® SecureCode or Verified by Visa®.
Our acceptance of your offer to purchase goods is subject to their availability. Our acknowledgement of order acceptance via web or e-mail is not a guarantee of delivery. We will inform you if we are unable to deliver the Goods which you have offered to purchase and a full refund will be given. Every effort has been made to ensure the descriptions and price of goods are correct. We will inform you as soon as possible in the event of an error in pricing or description coming to our attention. Where we notify you of such an error, you will have the option of either 1. confirming your offer to purchase subject to the corrected description or price, or 2. retracting your offer to purchase and receiving a full refund if the Goods have been paid for.
If we, ToDyeFor by Johanna has accepted an order from you (acceptance will be communicated via e-mail on receipt of an order), and you wish to withdraw from the contract, you may do so by communicating that wish to us within 24 hours of our acceptance. If you have already received the goods and they are unwanted, you must return the goods to us at your own cost. Please note that the original shipping charges will not be refunded. This will not apply in the case of faulty, damaged or incorrect goods. It is imperative that you notify us within 2 working days of receipt of goods if they are faulty. Provided the goods are returned in the same condition as we supplied them to you, we shall reimburse all monies, less any charges, paid by you for those goods.
The following terms and conditions do not affect your statutory consumer rights. If goods do not reach you in good condition or are faulty, carriage costs for the affected portion of delivery back to ToDyeFor by Johanna is at our expense. You must contact us to arrange return delivery. Your complaint will be acknowledged within two working days and we will keep you well informed about progress. ToDyeFor by Johanna will only credit you for the items that have been damaged or are faulty upon safe receipt of the goods into our hands. ToDyeFor by Johanna will accept returns and give full refunds only in circumstances where the products have not been tampered with or opened. Refunds will be furnished within 30 days of the agreement to refund.
For full details, please see our Shipping & Returns page. ToDyeFor by Johanna cannot be held responsible if any item you have ordered is impounded by or has extra duty charged on it by your local customs and excise department, therefore we recommend that you check with the Customs and Excise Department before ordering from us. To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to dispatch, but we cannot guarantee changes can be made once an order is processed. An order may incur additional charges if a change of delivery address is requested after the goods have been despatched.
We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen.
All product information and technical specifications contained in ToDyeFor by Johanna are for guidance only, no responsibility can be taken for errors or omissions.
ToDyeFor by Johanna conforms to the Data Protection Act. Any information you provide is treated in strict confidence and is stored in a secure location. Customer details will not be disclosed in any way to any persons outside of ToDyeFor by Johanna.
ToDyeFor by Johanna reserves the right to abort access of our Internet services if your behaviour is found to be discordant with these terms and conditions at any time.